Counter service

Need a hand with your listing?

Listing questions, billing help, moderation appeals, and sponsor inquiries. Send the facts and we will get you unstuck.

What helps us help you

  • Include your Stripe receipt reference for billing or refund questions.
  • Paste your startup profile or submission link if a listing is stuck in review.
  • Tell us what you expected versus what happened. Screenshots welcome.

Prefer email? [email protected]. The form is faster. It attaches your reference automatically.

Send a request

No account required. Include a scan or receipt reference if you have one.

Scan link, report ID, or Stripe receipt reference

Before you write

Most answers are already on the menu.

Check these first. You might get unstuck without waiting on us.

How it works

Submit, review, Monday launch, and permanent profiles.

Status

Live health for listings, launches, and delivery.

Refunds

Policy for listing packages and digital purchases.

Security

Report a vulnerability responsibly.

Billing question? Read the refund policy and select "Refund question" in the form.